This tutorial will teach how to create and manage support tickets in the Client Zone. Support tickets are a great way of communicating with us when you are looking for support, such as having questions answered, reporting problems, or asking for assistance. The ticket system leaves a paper trail for both you and us to follow so that we both know that the issues were resolved. It also gives you a record of the answer, in case the problem arises again. Then all you need to do is look at the tickets, and you have your answer already!
This tutorial will assume that you are already logged into the Client Zone. If you are having problems doing that, or don't know how, please view the tutorial named "How to Login to the Client Zone".
On the Client Zone page, click on Support then on Tickets. This takes you to the Support Ticket Page, where you will click on Open New Ticket. You are now in the Submit Ticket area, where you can create and send tickets to the department of your choice.
Select the department you would like to send the ticket to. The ticket will open with your information filled in. Enter a subject in the subject line. Then enter your ticket details in the big box. When you are ready, click Submit. You have now successfully submitted a support ticket, and a copy of it has been emailed to you.
To manage an already submitted ticket, return to the Support Tickets main page. You will see any tickets listed that you have submitted, along with their status. If the ticket is open, and you wish to add more to it, click on the Subject to open it. Click on Reply and add more details. You may also mark the ticket closed by clicking on the CLOSE TICKET button.
You now know how to submit and manage a support ticket in your Client Zone.
